Privacy Policy for Astoria Carpets

Effective Date: [20th January 2026]

1. Introduction

Astoria Carpets ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, purchase products or services, or otherwise interact with our business.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Payment information

  • Details provided through contact forms, enquiries, or customer support requests

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Pages viewed and time spent on our website

  • Referring website information

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to improve website functionality, analyse traffic, and enhance user experience.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Provide quotations and customer support

  • Schedule carpet supply, fitting, cleaning, or related services

  • Communicate regarding products, services, and appointments

  • Improve our website and services

  • Comply with legal obligations

  • Detect and prevent fraud or security issues

  • Send marketing communications where permitted by law

4. Legal Basis for Processing

Where applicable, we process personal information on the basis of:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent, where required

5. Sharing Your Information

We may share your information with:

  • Service providers and contractors who assist us in operating our business

  • Payment processors

  • Delivery and logistics providers

  • Professional advisers

  • Regulatory authorities when required by law

We do not sell personal information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with a relevant supervisory authority

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact:

Astoria Carpets
Address: 7 Park View, Whitley Bay NE26 2TP
Email: info@astoriacarpets.com
Phone: 0191 380 0716

For privacy-related enquiries, please contact us using the details above.